Service & Maintenance

Service & Maintenance Support

The most sophisticated of IT/ Computer systems will have its performance compromised without regular preventative maintenance service. In today's entirely computerized environment, this means maintaining systems and components frequently is essential. This maintenance service is aiding technical team to identify upcoming risks as well.

When an “epro” field support team arrives at a customer site for the first time, they perform a comprehensive survey of the security systems that are in place. Our technicians run tests to validate that all facets of the IT systems are fully functional and performing optimally. Whether the initial site visit is for routine maintenance or a failure repair, our experience has shown that this comprehensive survey usually identifies several problems spread across multiple IT systems.

One of the many advantages of utilizing “epro” support teams for repair and maintenance of security systems is that we provide customers with a 'one call' solution to their integrated system needs. “epro” has the exclusive ability to deliver our own trained employees at a customer site for the maintenance and repair of PC’s, attached accessories, network errors, internet, email and other problems. We have the broadest base of trained technicians in the industry, able to calibrate, tune, diagnose and repair equipment from all of the major manufacturers. When our employees arrive at a customer's site, they bring the skills, knowledge, tools and parts to handle nearly any maintenance or repair scenario. In the event of a mission-critical situation, “epro” can have personnel on site within one business day.

Our depth of expertise means that our customers save money by having just one company for all of their office needs. We coordinate the preventative maintenance schedules for all of a site's systems so that there is minimal intrusion into the regular course of our customers' business. Additionally, our 24/7 technical support insures that site managers, IT professionals and customer Help Desks get solutions and answers quickly, optimizing personnel's productivity and organizations' profitability.

"epro" also provides customers with support during extensive remodeling evolutions. Our field support teams can de-install integrated IT systems, refurbish and update them as specified and then place the equipment into latest compatible setting. As the demolition portion of a remodeling project is completed and new construction begins, “epro” project managers coordinate the reinstallation of the systems with our customer's remodeling contractors.

"epro" support teams are the best trained, most knowledgeable technicians and engineers in the IT industry. Never engaging the services of subcontractors, our support personnel are full time employees who deliver “epro” quality workmanship